NET AND PURCHASE, Inc.
R.F.C. NPU1906108Y4 Effective as of April 10, 2026
REFUND AND CANCELLATION POLICY
This Cancellation and Refund Policy (“Policy”) sets forth the rights and obligations of the Customer and NET AND PURCHASE, S.A. DE C.V. (the “Company”) in cases where a cancellation of a purchased program and a full or partial refund of the amount paid are requested. This document is based on the Federal Consumer Protection Law (LFPC), the Commercial Code, and other applicable provisions in Mexico, and must be interpreted in conjunction with the Company’s current Terms and Conditions.
Given that the Company’s programs are digital in nature, offer immediate access, and require a one-time payment, and that their content becomes available to the Customer upon confirmation of purchase, the terms set forth below aim to strike a balance between consumer protection and the intangible and immediate nature of the deliverables.
Chapter I Free Cancellation Before Access Is Granted
Article 1.— Circumstances Justifying Cancellation. The Customer shall be entitled to cancel the purchase and receive a full refund of the amount paid when: (i) the cancellation request is submitted within five (5) business days from the date of payment confirmation; and (ii) the Company has not yet granted the Customer access to the content of the purchased program, nor has it begun to provide any services related thereto.
Chapter II Right of Withdrawal in Online Transactions
Article 2.— Basis and Conditions.— Pursuant to Article 56 of the Federal Consumer Protection Law, a Customer who has purchased a program through the Company’s website has the right to revoke their consent within five (5) business days following the execution of the contract, without having to provide a reason and without penalty, and is entitled to a full refund, provided that access to the program’s content has not been enabled and the Customer has not used it.
If the Customer has expressly requested immediate access and the Company has granted such access within the cancellation period, the service shall be deemed to have commenced; therefore, the right to a full refund shall be limited in accordance with the provisions of Chapter III of this Policy, based on the percentage of actual use of the program.
Chapter III Cancellation with Access Already Enabled
Once the Company has granted the Customer access to the program content, cancellation will be subject to the terms set forth in the table below, which are determined based on usage and delivery status:
Time of cancellation | Service fee | Refund to the account holder |
Access enabled but no use recorded by the Customer | 50% of the amount paid | 50% of the amount paid |
Minimal use: up to 10% of the content viewed or delivered | 75% of the amount paid | 25% of the amount paid |
Access involving more than 10% of the content viewed or delivered | 100% of the amount paid | No refunds |
The Company will verify the percentage of content usage or delivery based on the platform’s access logs, which may take into account, among other factors, the number of lessons or modules completed, the time spent viewing content, and the downloading of materials. These records will be provided to the Customer along with the decision regarding their request.
In the event of a dispute, the Customer may file a complaint with the Federal Consumer Protection Agency (PROFECO) in accordance with the procedure set forth in Chapter VII of this Policy.
Chapter IV Reimbursement Due to Causes Attributable to the Company
Article 3.— Circumstances Warranting a Full Refund.— Regardless of the program’s usage status, a full refund of the amount paid shall be issued when:
(i) The Company fails to provide access to the content within the timeframe communicated to the Customer, for reasons solely attributable to the Company, and the Customer chooses not to wait.
(ii) The program content contains serious, objective, and verifiable defects that are not remedied by the Company within a reasonable period of five (5) business days following formal notification by the Customer.
(iii) As determined by the Federal Consumer Protection Agency (PROFECO) in a decision issued in a conciliation or arbitration proceeding.
Chapter V Circumstances Under Which a Refund Is Not Permitted
No refund will be issued in the following cases:
Chapter VI Return Procedure and Conditions
Article 4.— Submission of the Request.— The Customer must submit a written request to the Company via the contact form on the website or by calling +52 1 55 1560 7477, indicating: the Customer’s full name or business name; the program purchased; the payment reference; a detailed reason for the cancellation; and, if applicable, supporting documentation.
Article 5.— Response Times.— The Company will acknowledge receipt of the request within two (2) business days of receiving it. It will issue a reasoned decision within five (5) business days of the acknowledgment. If the refund is approved, the refund will be processed within fifteen (15) business days from the date of the favorable decision.
Article 6.— Deadlines for submitting the request.— Cancellation without charge: within five (5) business days of payment confirmation, before access is granted. Claim for content deficiencies: within seven (7) business days of the deficiency being detected.
Article 7.— Refund Method.— The refund will be issued to the same payment method used by the Customer at the time of purchase: Visa or Mastercard credit or debit card. If this is not possible for technical reasons, the Company and the Customer will agree on a reasonable alternative method.
Any bank or processing fees applicable when the reason for the refund is not attributable to the Company may be deducted from the refund amount, provided that such fees are actually charged by the financial institution and the Customer is informed of the corresponding reason.
Chapter VII Handling of Complaints and External Requests
The Company will handle all complaints arising from its programs with the diligence and within the timeframes set forth in Chapter VI. The contact information for filing complaints is as follows:
Web form: | Available on the Company's website |
Phone: | +52 1 55 1560 7477 |
Address: | 203 Homero Street, Suite 804, 8th Floor, Polanco V Section, Miguel Hidalgo Borough, ZIP Code 11560, Mexico City |
If the Customer does not receive a satisfactory response, they may file a complaint with the Federal Consumer Protection Agency (PROFECO) to initiate the conciliation procedure provided for in sections 111 et seq. of the Federal Consumer Protection Law.
Chapter VIII Validity and Updates
This Policy takes effect on the date indicated in the header of this document and may be updated by the Company as necessary, with the new version posted on its website along with the effective date. Updates will not affect the Customer’s rights arising from purchases made prior to the effective date of the change.
Effective date: April 10, 2026.
NET AND PURCHASE, Inc.
203 Homero Street, Suite 804, 8th Floor, Polanco V Section, Miguel Hidalgo Borough, ZIP Code 11560, Mexico City - Tel. +52 1 55 1560 7477
digital@boostmind.com.mx
+52 1 55 1560 7477
203 Homero Street, Unit 804, 8th Floor, Polanco V Section, Miguel Hidalgo District, ZIP Code 11560, Mexico City
